Shipping policy
Shipping Policy
Last Updated: July 21, 2026
Thank you for shopping with shoplivo us . We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below before placing your order.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be slightly longer during peak seasons, promotional events, or holidays.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–12 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 5–12 Business Days |
| Australia | 7–15 Business Days |
| Europe | 7–15 Business Days |
| Rest of the World | 10–20 Business Days |
Delivery times are estimates only and are not guaranteed.
Shipping Rates
Shipping charges, if applicable, will be calculated and displayed during checkout. We may offer Free Shipping on selected products or promotional offers.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. Tracking information may take 24–72 hours to become active.
Shipping Delays
While we strive to deliver orders on time, delays may occur due to:
- High order volumes
- Customs clearance
- Severe weather conditions
- Carrier disruptions
- Public holidays
We appreciate your patience and understanding in these situations.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact us immediately.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
Lost, Stolen, or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution whenever possible.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Contact Us
If you have any questions regarding shipping, please contact us.
Email: support@shoplivo.store