Return & Refund Policy
At shoplivo.store , customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or customized products
- Used, damaged, or altered items (unless received damaged)
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping costs unless otherwise stated.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our support team.
Order Cancellations
Orders may be canceled within 12 hours of placing the order. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@[yourstore].com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)